We specialize in FireWire repair (IEEE 1394) of various equipment, mainly audio devices with FireWire not working. If you should experience connectivity problems with your device, faulty hardware with a damaged Firewire port is a common problem. Do not believe the “hot-pluggable” promise of manufactures! From our own experience it happens way too often that equipment gets permanently damaged when connecting it to a computer while both of the devices are turned on. To prevent this from happening, always turn off the FireWire device and computer first before connecting the FireWire (IEEE 1394) cable.
Firewire port not working ?
If your device has stopped working and can’t connect to your computer anymore, first try un-installing and re-installing the drivers and software. Even better, try to connect it to another computer (i.e. laptop) and install the driver and software there. Also try with a new FireWire cable. If you still can’t get your device working again, then there is a good chance that your hardware was permanently damaged. This could be due to electrostatic discharge (ESD), a large difference in electrical potential between your device and the computer while plugging it in (‘ground loop’), by a damaged FireWire device that you connected your device to, by using a damaged cable, or by trying to connect the plug the wrong way around or in an awkward angle.
Repair by Post
If you should not be able to bring your equipment to our workshop in Hackney/London, we do accept repairs by post. Please contact us for further information before posting your item to us. Shipping cost both ways is payable by the customer. You are free to choose your own preferred courier service (Royal Post, DHL, TNT, Parcelforce, FedEx, HERMES). Note that we are not responsible for any damage or loss that may occur during transit.
Focusrite repair (FireWire audio interfaces)
Focusrite Saffire PRO 14, 24, 26, 40 – Fixed price: £59.00 (including parts)
Focusrite Liquid Saffire 56 – Fixed price: £79.00 (including parts)
Other 19” FireWire devices
Device Height: 1 Rack Unit (1.75”/44.5mm) – Fixed price: £59.00 (including parts)
Device Height: 2 Rack Units (3.50”/89 mm) – Fixed price: £79.00 (including parts)
Other FireWire devices
Devices of other than the above mentioned sizes: Fixed price: £59.00 or £79.00 (including parts, depending on complexity of the item)
No Video Cameras/Camcorders or other Video equipment unless in exceptional cases! (cost £180 – £500)
Focusrite Liquid Saffire 56 – Firewire Repair
Focusrite Liquid Saffire 56 – Rear View
Focusrite Liquid Saffire 56 – Top View
Focusrite Saffire PRO 14 – FireWire Repair